Motorists who submit paper applications to renew their driver's licence could face a five-month wait to receive their documents, the Driver and Vehicle Licensing Agency has said.
The agency said industrial action and social distancing in Swansea had led to "continuing delays".
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It is now dealing with applications sent in 10 weeks ago - and they could take another 10 weeks to process.
It comes as a union ballots members on more potential strikes over Covid safety.